Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Glasgow | GPhC No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Glasgow collects, uses, and safeguards your information in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss Glasgow is a GPhC-registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Glasgow and across the UK. We act as the Data Controller for all personal information collected through our services.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following types of information:

Personal identifiers: Full name, date of birth, address, email address, and phone number
Health information: Medical history, current medications, weight, BMI, and consultation responses
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and browsing behaviour on our website
Communications: Records of any correspondence with our pharmacy team

3. How We Use Your Data

Your data is used for the following purposes:

To assess your suitability for weight loss treatments safely and accurately
To process and fulfil your prescription orders, with delivery within 1 working day once approved by our pharmacist
To communicate with you regarding your treatment, orders, and account
To maintain accurate patient records as required by pharmacy regulations
To comply with our legal and regulatory obligations as a GPhC-registered pharmacy
To improve our website and services based on usage patterns

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and, for health data, the provision of healthcare services.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors interact with our site. Cookies may include:

Essential cookies: Required for the website to function correctly
Analytics cookies: Help us understand site traffic and user behaviour
Functional cookies: Remember your preferences for a better experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

5. Third-Party Sharing

We do not sell your personal data to third parties. We may share your information only in the following limited circumstances:

Healthcare providers: With GPs or other clinicians when clinically necessary for your care
Delivery partners: Courier services receive your name and address solely to fulfil your order
Payment processors: Secure third-party providers handling payment transactions
IT and platform providers: Who assist in operating our website and systems under strict data processing agreements
Regulatory bodies: Where we are legally required to disclose information, such as to the GPhC or NHS

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years following your last interaction with us, in line with NHS and pharmacy regulatory guidance. Financial records are kept for six years as required by HMRC regulations. After the relevant retention period, your data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All health-related data is encrypted and stored on secure servers located within the UK.

8. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information, as well as the right to restrict or object to certain types of processing. To exercise any of your rights, please contact us directly using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your rights, please contact us:

Pharmacy Weight Loss Glasgow
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.